Refund policy

Returns & Refund Policy

At Seauxwavy Studios, every order is made with care. Please review this policy carefully before placing your order.

By Placing an Order

By completing your purchase, you acknowledge that you have read, understood, and agree to this Returns & Refund Policy.

Please review your order carefully before checking out, including:

  • Product selection

  • Size

  • Color

  • Shipping address

  • Any customization details

Customers are responsible for ensuring all information is accurate before submitting an order.

Final Sale Policy

All sales are final.

Because many of our products are custom-made, made-to-order, or produced specifically for each customer, we do not offer refunds or returns for:

  • Change of mind

  • Ordering the wrong size

  • Ordering the wrong item

  • Ordering the wrong color

  • Customer input errors

Please refer to our sizing information before placing your order.

Exchanges

Although all sales are final, we may approve exchanges on a case-by-case basis.

To be eligible for an exchange:

  • The item must be unworn, unused, and in its original condition.

  • The exchange request must be approved by Seauxwavy Studios before any item is returned.

Exchanges are not guaranteed and are evaluated individually.

Customer Errors

If an exchange is approved due to a customer error (such as ordering the wrong size), the customer is responsible for:

  • Return shipping costs

  • Shipping costs for the replacement item (if applicable)

  • Any applicable restocking fee

Restocking fees begin at $10 and may vary depending on the product.

If We Made a Mistake

If your order arrives with an error caused by Seauxwavy Studios (such as receiving the wrong item or a production mistake), please contact us as soon as possible.

Once we review your request, we will determine the appropriate resolution, which may include a replacement, exchange, or another solution at our discretion.

Shipping & Delivery

We strongly recommend purchasing Shipping Protection/Shipping Insurance during checkout.

Once your package has been shipped and accepted by the shipping carrier, Seauxwavy Studios is not responsible for:

  • Lost packages

  • Stolen packages

  • Delayed deliveries

  • Carrier errors

  • Packages marked as delivered

  • Damage caused during transit

If you experience a shipping or delivery issue, we are happy to provide the carrier's contact information and assist with locating your tracking details, but any claims regarding shipment must be handled directly with the shipping carrier or your shipping insurance provider.

Contact Us

If you have any questions regarding your order or need assistance, please contact us at:

support@seauxwavystudios.com

Every situation is unique. If you experience an issue with your order, please reach out to us and we'll review your case individually to determine the best course of action.